FAQ

Frequently Asked Questions (FAQ)

1. Are your earrings hypoallergenic?

Our earrings are made with stainless steel or gold-plated findings, which are generally hypoallergenic and suitable for sensitive ears. However, if you have severe allergies, we recommend double-checking the materials listed for each product before purchasing.

2. Are polymer clay earrings flexible or fragile?

Polymer clay is lightweight yet durable. While it has slight flexibility, excessive bending or force may cause breakage. Please handle with care and avoid dropping your earrings.

3. Do your products contain resin?

Some designs may incorporate resin details for added gloss or embellishments. If a product contains resin, it will be noted in the description.

4. What materials do you use?

Our jewellery is made primarily from polymer clay, a lightweight and durable material. Some designs may include brass, stainless steel, gold-plated elements, or resin. We always specify materials in the product descriptions.

5. How should I care for my earrings?

To keep your earrings looking their best:

Store in a clean, dry place.

Avoid exposure to harsh chemicals (perfume, hairspray, cleaning products).

Clean gently with warm water and mild dish soap.

Remove before swimming, bathing, or sleeping.

Brass elements may develop a patina over time, which can be polished to restore shine.

6. Where are your products made?

All our jewellery is handmade in Perth, Australia.

7. How are your earrings made?

Each piece is handcrafted with love and care by me. I design, sculpt, bake, sand, assemble, and finish each earring by hand, ensuring a high-quality, unique product.

8. Will my earrings look exactly like the ones in the pictures?

Because every piece is handmade, slight variations may occur in color, shape, or pattern. These small differences make each item one of a kindand are not considered defects.

9. Why do the colors look different on my screen?

Colors may vary slightly due to differences in screen settings and lighting. We do our best to accurately represent each product, but minor variations are normal.

10. Do brass elements tarnish over time?

Yes, brass naturally tarnishes when exposed to air. This is not a defect and can be easily cleaned with a soft polishing cloth or brass cleaner.

11. Do you offer custom orders?

At this time, we primarily focus on ready-to-ship designs. However, feel free to contact us if you have a special request!

12. What if my earrings arrive damaged?

If your jewellery arrives damaged or faulty, please contact us within 48 hours for a replacement or store credit. Please note that minor blemishes or small air bubbles are a natural part of the handmade process and are not considered faults.