Polymer Clay Ruby Crackle

• Store in a clean, dry place.
• Avoid exposure to harsh chemicals.
• Clean gently with warm water and mild dish soap.
• Remove before swimming, bathing, or sleeping.

At Liu Art, each piece is carefully handcrafted, making every item unique. We take pride in our craftsmanship and want you to love your jewellery. However, please read our policy before making a purchase.

Returns & Refunds

Due to hygiene reasons, we are unable to offer refunds or exchanges if you change your mind. Please review product descriptions and sizing details carefully before placing your order.

If your jewellery arrives damaged or faulty, please contact us within 48 hours of receiving your order. We will happily offer a replacement or store credit.

Handmade Characteristics

Our jewellery is entirely handmade, meaning slight variations, such as tiny air bubbles or minor blemishes, may occur. These natural imperfections are part of the unique charm of handcrafted items and are not considered faults.

Like all things, our jewellery may experience natural wear over time. While we use high-quality materials, fading or aging is a normal occurrence and not a defect.

Product Appearance & Materials

• Color Variation: Colors may appear slightly different on screen due to variations in monitor settings and lighting. We strive to represent our products accurately, but slight color differences are not considered faults.
• Brass Elements: Some designs include brass components, which may develop a natural patina over time when exposed to air. This is a normal characteristic of brass and can be easily polished to restore its shine. Tarnishing is not considered a defect.

If you have any concerns about your purchase, feel free to reach out—we’re here to help!

Last Updated: Feb-2025

1. Order Processing & Handling Time

• Please allow up to 4 business days for us to process, pack and ship your order. (excluding weekends and public holidays).
• Handmade items may take additional processing time, which will be indicated on the product page.
• Once shipped, you will receive an email confirmation with a tracking number.

2. Shipping Rates & Delivery Estimates

We currently ship using Australia Post and/or Sendle, depending on the most efficient method for your order.

Standard shipping (3-7 days)

• Orders under $60: $10 shipping cost
• Orders above $60: $5 shipping cost
• Orders above $100: FREE Shipping

Express shipping (1-3 days)

• All orders: $14 shipping

Delivery times are estimates and may vary due to external factors (e.g., weather, carrier delays, or peak periods like holidays).

3. Order Tracking

• All orders come with tracking, which will be sent via email once your order is shipped.
• Track your order using:
• Australia Post: https://auspost.com.au/mypost/track/#/search
• Sendle: https://www.sendle.com/tracking

4. International Shipping

• Currently, we do not offer international shipping. Stay tuned for updates as we expand!

5. Lost, Stolen, or Delayed Packages

• We are not responsible for lost or stolen packages marked as "delivered." Please check with your local post office or neighbors first.
• If your order is delayed for more than 10 business days beyond the estimated delivery time, please contact us.

6. Incorrect Address & Failed Delivery

• If an incorrect address is provided, and the package is returned to us, the customer is responsible for reshipping costs.
• Orders returned due to failed delivery attempts will incur a reshipping fee based on the original shipping method.

7. Returns Due to Failed Delivery

• If a package is undeliverable and returned to us, we will contact you to arrange reshipment.
• Additional shipping fees may apply if the original address was incorrect or if multiple failed attempts occurred.

8. Contact Us

If you have any questions or need assistance, feel free to reach out:

📧 Email: liuart.au@gmail.com

Frequently Asked Questions (FAQ)

1. Are your earrings hypoallergenic?

Our earrings are made with stainless steel or gold-plated findings, which are generally hypoallergenic and suitable for sensitive ears. However, if you have severe allergies, we recommend double-checking the materials listed for each product before purchasing.

2. Are polymer clay earrings flexible or fragile?

Polymer clay is lightweight yet durable. While it has slight flexibility, excessive bending or force may cause breakage. Please handle with care and avoid dropping your earrings.

3. Do your products contain resin?

Some designs may incorporate resin details for added gloss or embellishments. If a product contains resin, it will be noted in the description.

4. What materials do you use?

Our jewellery is made primarily from polymer clay, a lightweight and durable material. Some designs may include brass, stainless steel, gold-plated elements, or resin. We always specify materials in the product descriptions.

5. How should I care for my earrings?

To keep your earrings looking their best:

Store in a clean, dry place.

Avoid exposure to harsh chemicals (perfume, hairspray, cleaning products).

Clean gently with warm water and mild dish soap.

Remove before swimming, bathing, or sleeping.

Brass elements may develop a patina over time, which can be polished to restore shine.

6. Where are your products made?

All our jewellery is handmade in Perth, Australia.

7. How are your earrings made?

Each piece is handcrafted with love and care by me. I design, sculpt, bake, sand, assemble, and finish each earring by hand, ensuring a high-quality, unique product.

8. Will my earrings look exactly like the ones in the pictures?

Because every piece is handmade, slight variations may occur in color, shape, or pattern. These small differences make each item one of a kindand are not considered defects.

9. Why do the colors look different on my screen?

Colors may vary slightly due to differences in screen settings and lighting. We do our best to accurately represent each product, but minor variations are normal.

10. Do brass elements tarnish over time?

Yes, brass naturally tarnishes when exposed to air. This is not a defect and can be easily cleaned with a soft polishing cloth or brass cleaner.

11. Do you offer custom orders?

At this time, we primarily focus on ready-to-ship designs. However, feel free to contact us if you have a special request!

12. What if my earrings arrive damaged?

If your jewellery arrives damaged or faulty, please contact us within 48 hours for a replacement or store credit. Please note that minor blemishes or small air bubbles are a natural part of the handmade process and are not considered faults.